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Why can’t I add automatic captions in Panopto?

When you upload your own recording to Panopto or when Zoom sends the recording to Panopto after a meeting, then Panopto needs to process the audio track of the recording before it generates captions and allows you to attach them to the video.

You can see the progress below the recording title as shown in Figure 1:

Screenshot of the Panopto interface that shows the title of the recording in blue and the words "Processing podcast: 24%" below.
Figure 1. Panopto is processing the audio track of the recording.

Once the process has finished, the status will change to ‘Publishing podcast’.

Updated on September 17, 2020

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