The ‘Resubmit to Turnitin‘ error message usually indicates that there is an issue with the student’s submission that has prevented it from being sent successfully to Turnitin. As a result, the submission has failed.
There are several possible reasons why this might occur:
- Incorrect file format: For example, the student has uploaded a Pages file or a Google Doc that hasn’t been properly converted to a Word or PDF document.
- Insufficient word count: Turnitin requires a minimum of twenty words for a submission.
- File size too large: The document exceeds the upload limit.
If you hover your mouse over the red x symbol a yellow tooltip will appear explaining the likely cause of the failure.
Your submission must contain twenty words or more
Unfortunately the submission is not recoverable as the submission process has failed, and the file will need to be deleted and resubmitted.
If you need help identifying the student associated with the failed submission, please contact your Faculty Digital Media and eLearning Developer.
- If the submission has not yet been finalised, the student will be able to resubmit after deleting the faulty file.
- If the submission has been finalised, please follow the guidance: How do I allow a student to resubmit after their submission has been finalised?
Please contact the student to explain the issue and ask them to resubmit in the correct format. You can direct them to the following guidance:
- How do I convert or save my Word, Pages or Google Doc document as a PDF?
- How can I resubmit to a Coursework dropbox (coming soon)